Help

Welcome to the TBS Help Center, where you can find answers to frequently asked questions and other important resources. To explore, please select from the menu below.

Why am I being asked to sign in?
Through an arrangement with participating television service providers, we're making live streams of the network and full episodes of some of your favorite TBS shows and movies available for online and mobile viewing. These services are only for subscribers of these providers, so we need you to verify your subscription by signing in with the username and password associated with your television service provider.

What do I get for signing in?
By signing in, you'll unlock live East and West streams of the TBS television network and next-day availability of many TBS series, along with access to our entire library of on-demand full episodes and movies.

How do I sign in?
Use the username and password associated with your television service provider account. If you don't know your username and password or don't have one, or have trouble with the login, contact your television service provider.

Who is my television service provider?
The cable, satellite or telecommunications company that you pay a monthly subscription fee to in order to receive our television network. Examples are Comcast, DirecTV and AT&T.

What if I can't find my television service provider in the list?
Access to this service is only available to customers of participating television service providers who also subscribe to our television network. Please check back soon to see if your television service provider has been added.

What if my television service provider and internet provider aren't the same? Which do I use to sign in?
Sign in with the username and password associated with your television service provider.

What if I don't have a television service provider?
Access to this service is only available to customers of participating television service providers who also subscribe to our television network.

Is my sign-in information secure?
This information is secured by your television service provider. You will be redirected to your television service provider's sign-in page to verify your account. Your television service provider's privacy policy covers your account information and all interactions with your television service provider. Turner Entertainment Networks does not collect and has no access to your television service provider account information.

What if I forgot my username and/or password?
Please contact your television service provider. Again, TBS has no access to your sign-in information for your television provider and cannot retrieve lost information.

Will I have to sign in each time I watch the live simulcast or on-demand episodes and movies?
No, you will not have to sign in each time. Once you are successfully verified by your television service provider, your login should be valid for a few weeks. If for some reason your verification lapses, you may need to sign in again.

How do I watch Live Simulcast?
Choose your television service provider and then login with username and password associated with your television service provider account.

Do I have to pay to watch the live simulcast of the television network?
Access to the live simulcast of our television network is available as part of your paid television service provider package that includes a subscription to our television network. There is no other payment required.

Can I watch outside the United States?
Access to the service is only available to subscribers to our television network that are located in the fifty United States, the District of Columbia, Puerto Rico and the U.S. Virgin Islands.

Will the content available through the live simulcast be identical to the content on the linear networks?
Yes, with minimal blackouts as applicable.

Why are there two live streams?
TBS currently broadcasts two separate feeds of our network--an East feed and a West feed. With our live streaming service, you can choose either feed to watch live, giving you more options no matter when you choose to watch.

Will the streams feature closed captioning?
Yes, closed captioning is available online and through the apps.

Does this site have Parental Controls?
No, we do not offer Parental Controls at this time.

When are new episodes available on-demand?
Most TBS series will be available to logged-in users the morning after they air on television.

How much does it cost to watch on-demand full episodes?
This service is free as part of your television subscription and is available through participating television service providers.

Can I watch outside the United States?
Access to the service is only available to subscribers to our television network that are located in the fifty United States, the District of Columbia, Puerto Rico and the U.S. Virgin Islands.

Can I purchase these shows on a pay-per-view basis?
These shows are not available on a pay-per-view basis through this service. However, as a subscriber of a participating television provider, you'll have access to many full episodes whenever you log on to your computer, at no additional cost.

Why can't I find my favorite show listed in your collection of full episodes?
Some shows that have aired on our networks are not currently available on this service. However, we frequently update our programming so the show you're looking for may be available at some point in the future.

Will the episodes feature closed captioning?
Yes, closed captioning is available online and through the apps.

Does this site have Parental Controls?
No, we do not offer Parental Controls at this time.

What devices can I use?
Device requirements for the website and mobile apps are different. The website and all content are fully accessible on a computer with a supported web browser. While you can browse the website and watch extras on a mobile browser, you must use the mobile apps to watch full episodes and the live streams—the website will prompt you to download or open the app as necessary. Each device requires that you sign in with your television service provider. Please check your television service provider's instructions to manage how many devices can be active at one time and how many streams of content can be simultaneous at one time.

What are the recommended system requirements for viewing on a computer?

  • An Adobe Flash Player with version 10.1 or higher (see if you have the latest version at www.adobe.com)
  • An Internet connection of 3.0Mbps or greater within the U.S.
  • For Windows: An Intel Pentium 4 3GHz processor (or equivalent) with 128MB RAM/64MB of VRAM.
  • For Mac: An Intel Core Duo 1.83GHz or faster processor, 256MB of RAM/64MB of VRAM

Which browsers can I use for viewing on a computer?
You can access this service using the following browsers:
For Windows:

  • Internet Explorer 9 or greater
  • Mozilla Firefox 4 or greater
  • Google Chrome

For Mac:
  • Safari 4 or greater
  • Mozilla Firefox 3 or greater
  • Google Chrome

Do I need to disable my antivirus software, any firewalls or popup blockers to use this service?
No, you do not need to disable your antivirus software. If you have installed a firewall at home, simply accept the request from your firewall asking if it is OK to access this service. To make this service an exception to your computer's firewall, go to your Internet provider's Help section and follow the instructions. For firewalls at work, contact your company's Information Technology department. You will not need to disable any popup blockers to watch video on Turner's sites.

Do I need to be connected to the Internet?
Yes, to watch the live web simulcast on TBS and tnt websites, you need to be connected to the Internet using a high-speed Internet service.

How can I access this service on my smartphone and tablet?
To watch the live stream and full episodes on-demand, downloading the Watch TBS mobile applications from the App Store or Google Play.

Can I use the Watch TBS app offline?
No, a network connection is required.

What type of mobile connection do I need?
For best results, use a strong wi-fi connection. A slow Internet connection affects the video quality and overall performance.

You may use a Wi-Fi connection or a cellular 4G connection. Data charges may apply in accordance with your data plan.

What if I have a strong 4G connection, but the stream is slow?
You may be experiencing data throttling, where your wireless service provider slows down the rate in which data can be pushed to your smartphone or tablet. This can impact the quality of your video stream. Please alert your provider.

Which browsers and operating systems can I use for mobile and connected devices?

Mobile Web Browsers:

  • iOS Native Browser: Safari
  • Android Native Browser
  • Opera Mini for Android
  • Google Chrome (iOS 5.0 or greater and Android 4.0 or greater)

Operating Systems:

  • Android Smartphones 2.3
  • Android Tablets 4
  • iOS 6.x
  • iOS 7.x (Non-Retina)

How long does it take to access a show?
Once you make a selection you should be watching in moments. The exact time depends on your connection speed.

What if I'm having trouble getting video to play on my computer?
Please verify that you have the most recent version of the Adobe Flash Player installed. If not, go to www.adobe.com and install the latest version of the player.

What if I'm having trouble getting video to play on my mobile device?
Please verify the strength of your mobile data connection or try connecting directly to the Internet via wi-fi.

When I try to watch video, it keeps skipping. Why is this happening?
If video content is skipping while playing, make sure the speed of your Internet connection is at least 3Mbps. Activities such as downloading and browsing in the background can disrupt live video. To get the best experience, be sure to check that the web browser loading this site or the mobile app is the only application running. In addition, slower computer may have problems playing video back optimally. Check the minimum system specs to be certain your computer is fast enough for this service.

WWhen I try to watch, the volume is too low. How do I fix this problem?
If you are having trouble with the volume on a video, try the following steps:

  • Check the volume control in the video player to verify that it's not on the lowest setting.
  • Make sure your computer/mobile device's volume is not muted or too low.
  • Verify you have the most recent version of the Adobe Flash Player installed on your computer. If not, go to www.adobe.com to install the latest version of the player. If on a mobile device, check the minimum mobile system specs to be certain your mobile device supports this service.
  • If you are trying to watch with headphones or external speakers, make sure the audio/headphone cables on your computer or mobile device are connected.

I have questions about closed captions. How do I get help?
For specific inquiries regarding closed captioning on programming delivered via this application, please contact:
Kathleen Rodriguez, Corporate Legal Manager
Turner Broadcasting System, Inc
1050 Techwood Drive, NW
Atlanta, GA 30318-5604
Tel: 404-827-3111
Fax: 404-878-4640
IPClosedCaptioning@turner.com

For captioning inquiries regarding any programming delivered via television, or inquiries regarding video described programming, please contact your pay television service provider.

How do I enable closed captioning on my computer?
To use closed captions on this site, simply mouse over the video while it is playing. You will see a button labeled "CC." Click the "CC" button to turn closed captions on, and click the "CC" button again to turn closed captions off.

How do I enable closed captioning on the Watch TBS mobile application?
To use closed captions on this application simply tap the video while it is playing. You will see a button labeled "CC." Tap the "CC" button to turn closed captions on, and tap the "CC" button again to turn closed captions off.

Why aren't there captions in a program I accessed through this site or application?
Turner Broadcasting System, Inc. is actively working to expand closed captioning of its online video programming, including full compliance with all relevant FCC implementation timelines. More information about the FCC's online closed captioning requirements and timelines can be found here. Please note that certain software and equipment may not support closed captions at this time. Turner continues to work with its technology and distribution partners to enable this support wherever possible.

Visit our Support Center if you have general questions about TBS or our shows, or wish to contact us.

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